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Old 07-13-2012, 03:11 PM  
Mr. Laz Mr. Laz is offline
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Directv refund credit after paying for HD DVR upgrade
there was another thread about a guy paying for upgrading to HD on directv and getting locked into a 2-year deal.

I had something similar so i called directv today:

1. when recording asked for "why are you calling .." hit zero on phone key about of times and trigger it to go to human being

2. immediate ask for customer retention

3. Be nice and polite, but firm ... talk about how you've been a customer for a long time and just want whats fair etc,etc

4. Directv is current running a promotion 'FOR EXISTING CUSTOMERS" called a loyalty customer free upgrade to HD, free installation. Save $199 dollars.

5. currently the top 3 directv packages include free NFL sunday ticket. So if you have one of the top 3 type packages you can also bring up how you should get free sunday ticket. EXTRA Choice package and above, i think.

Anyway ... i just got a 400 dollar credit to my account for the 2 HD DVR's i paid for and got sunday ticket add to my account for free.

If you paid for HD installation or Dish i would add that in too.

If you have a Tivo brand DVR you also don't get full access to On Demand and Cinema shows. There is a 10 dollar extra service charge for Tivo ... so you are actually paying more, but getting less. You can throw that onto the fire of your customer service issues and have them note that to the higher ups.

just fyi and good luck
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Old 07-30-2012, 09:51 PM   #76
DaneMcCloud DaneMcCloud is offline
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No it's reeruned, we don't even watch much tv. But 2 of them are in the mother-in-law house, one is on the patio and one is in the garage so it isn't as bad as it sounds.
Your mother-in-law lives on the same grounds as you?

Please except this kind apology for any negative post or even negative thought towards you in the past decade.
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Old 07-30-2012, 09:52 PM   #77
DaneMcCloud DaneMcCloud is offline
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Plus I like my wife's mom.
This is code for "She sometimes reads Chiefsplanet".
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Old 08-04-2012, 09:29 AM   #78
Chiefs Pantalones Chiefs Pantalones is offline
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Just got NFL Sunday Ticket for free, $30 off for 6 months, free DVR service for a year. All because I called and said I wanna cancel if I don't leave this phone call with money saved. Like a boss.
Hopefully more people are calling. It's getting closer to the season and they don't wanna lose customers so the only way is to hit em' up with a discounted NFLST. Call!!! SAVE DOUGH!!!
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Old 08-05-2012, 06:43 AM   #79
bevischief bevischief is offline
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Old 08-05-2012, 06:50 AM   #80
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Old 08-05-2012, 10:28 AM   #81
vailpass vailpass is offline
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Your mother-in-law lives on the same grounds as you?

Please except this kind apology for any negative post or even negative thought towards you in the past decade.
No. "Mother In Law House" is another term for "Guest House". Not to say I don't like my MIL, because I do and if she ever needed to come stay with us after my wife's dad passes (many years from now God willing) I'd be happy to have her.
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