Life Should I Grant A Full Refund On A Non Refundable Airbnb Rental in Helene Hit West NC - Page 8

**BigRichard** · Yesterday, 03:18 PM

Lets see what Chiefsplanet says on this one...

We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout.

The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here.

Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it?

We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.

dbleagle · Today, 01:45 PM

Is the OP who I think it is?

I will state something I have stated many times before and you will immediately know who I am:

I still haven't given up on Aaron Murray.......still a big fan and think the Chiefs should at least sign him as a backup

Quote:

Originally Posted by BigRichard

Lets see what Chiefsplanet says on this one...

We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout.

The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here.

Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it?

We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.

**BigRichard** · Today, 03:08 PM

Quote:

Originally Posted by dbleagle

Is the OP who I think it is?

I will state something I have stated many times before and you will immediately know who I am:

I still haven't given up on Aaron Murray.......still a big fan and think the Chiefs should at least sign him as a backup

Quit PMing me in Facebook

Balto · Today, 03:28 PM

Looks like you did good on this one. Before I saw you say you did the refund I was going to ask how the ladies overall attitude was, she kind and asking for understanding OR a jerk and entitled?

dbleagle · Today, 03:29 PM

Quote:

Originally Posted by BigRichard

Quit PMing me in Facebook

Lol

Yesterday, 03:18 PM
BigRichard Buddy Christ is a Chiefs fan Join Date: Nov 2008 Casino cash: $349546	Should I Grant A Full Refund On A Non Refundable Airbnb Rental in Helene Hit West NC Lets see what Chiefsplanet says on this one... We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout. The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here. Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it? We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.
Posts: 10,848

Today, 03:28 PM	#108
Balto Veteran Join Date: Oct 2008 Location: Arizona Casino cash: $1892198	Looks like you did good on this one. Before I saw you say you did the refund I was going to ask how the ladies overall attitude was, she kind and asking for understanding OR a jerk and entitled?
Posts: 1,865