Kansas City International Airport Ranks #3 Large Airport In Annual J.D. Power Airport

[|Zach|]

https://www.jdpower.com/business/pre...sfaction-study

Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study

Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study

This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.

“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”

“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”

“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”

The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.

The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.

[George Liquor]

I'll miss the convenience of the old Soviet looking airport and some of the best times of my life departed from there... but this is great to hear.

[Mephistopheles Janx]

Originally Posted by penguinz

I bet you get confused when Metamucil changes their packaging.

Nah... I just steal some from your mom's house when I'm heading out in the morning.

/all jokes... not actually trying to start shit.

[scho63]

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

[Sassy Squatch]

Originally Posted by scho63

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

[|Zach|]

Originally Posted by scho63

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

Is it actually ironic? Or do you just not know what words mean.

[suzzer99]

Originally Posted by mr. tegu

It was built right before rules changed regarding security. So all the food (not much anyways) ended up outside the security area once they had to add the walls that were not planned to be there. They had a few of those little quick type stands after security and I think a Starbucks. But by far the worst thing was the bathroom situation. You had access to something like 12 stalls for a dozen or so gates.

But there was that one real restaurant upstairs that you had to go through security to get to, which was also weird.

[Monticore]

Originally Posted by Sassy Squatch

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

Had zero direct flight options to KC last x mas even Toronto had a stop in Detroit . Had to drive 4 hours to get to the airport , this year going to Vegas flight is much cheaper and more convenient. Around 850frlying out soo Michigan vs 350 flying out of Sudbury (1hr away)

[Chief Pagan]

So if I understand this correctly, it is third out 28 other 'large' airports. Which is good, but it is a completely brand new airport being compared to mostly much older airports.

Yes, the new airport seems nice from the handful of times I've used it. For a brand new airport that was built with future additional gate capacity as a possibility (if I understand correctly), I would have liked to see more/better arrival curb capacity as that seems the weakest spot.

[penguinz]

Originally Posted by Mephistopheles Janx

Nah... I just steal some from your mom's house when I'm heading out in the morning.

/all jokes... not actually trying to start shit.

You being hot after 80+ year old women is of no surprise.

[Mephistopheles Janx]

Originally Posted by penguinz

You being hot after 80+ year old women is of no surprise.

Per Benjamin Franklin:

June 25, 1745

My dear Friend,

I know of no Medicine fit to diminish the violent natural Inclinations you mention; and if I did, I think I should not communicate it to you. Marriage is the proper Remedy. It is the most natural State of Man, and therefore the State in which you are most likely to find solid Happiness. Your Reasons against entering into it at present, appear to me not well-founded. The circumstantial Advantages you have in View by postponing it, are not only uncertain, but they are small in comparison with that of the Thing itself, the being married and settled. It is the Man and Woman united that make the compleat human Being. Separate, she wants his Force of Body and Strength of Reason; he, her Softness, Sensibility and acute Discernment. Together they are more likely to succeed in the World. A single Man has not nearly the Value he would have in that State of Union. He is an incomplete Animal. He resembles the odd Half of a Pair of Scissars. If you get a prudent healthy Wife, your Industry in your Profession, with her good Economy, will be a Fortune sufficient.

But if you will not take this Counsel, and persist in thinking a Commerce with the Sex inevitable, then I repeat my former Advice, that in all your Amours you should prefer old Women to young ones. You call this a Paradox, and demand my Reasons. They are these:

i. Because as they have more Knowledge of the World and their Minds are better stor'd with Observations, their Conversation is more improving and more lastingly agreable.

2. Because when Women cease to be handsome, they study to be good. To maintain their Influence over Men, they supply the Diminution of Beauty by an Augmentation of Utility. They learn to do a 1000 Services small and great, and are the most tender and useful of all Friends when you are sick. Thus they continue amiable. And hence there is hardly such a thing to be found as an old Woman who is not a good Woman.

3. Because there is no hazard of Children, which irregularly produc'd may be attended with much Inconvenience.

4. Because thro' more Experience, they are more prudent and discreet in conducting an Intrigue to prevent Suspicion. The Commerce with them is therefore safer with regard to your Reputation. And with regard to theirs, if the Affair should happen to be known, considerate People might be rather inclin'd to excuse an old Woman who would kindly take care of a young Man, form his Manners by her good Counsels, and prevent his ruining his Health and Fortune among mercenary Prostitutes.

5. Because in every Animal that walks upright, the Deficiency of the Fluids that fill the Muscles appears first in the highest Part: The Face first grows lank and wrinkled; then the Neck; then the Breast and Arms; the lower Parts continuing to the last as plump as ever: So that covering all above with a Basket, and regarding2 only what is below the Girdle, it is impossible of two Women to know an old from a young one. And as in the dark all Cats are grey, the Pleasure of corporal Enjoyment with an old Woman is at least equal, and frequently superior, every Knack being by Practice capable of Improvement.

6. Because the Sin is less. The debauching a Virgin may be her Ruin, and make her for Life unhappy.

7. Because the Compunction is less. The having made a young Girl miserable may give you frequent bitter Reflections; none of which can attend the making an old Woman happy.

8thly and Lastly They are so grateful!!

Thus much for my Paradox. But still I advise you to marry directly; being sincerely Your affectionate Friend.

[George Liquor]

Originally Posted by suzzer99

But there was that one real restaurant upstairs that you had to go through security to get to, which was also weird.

Needs a Draftkings sportsbook and it is complete.

[Mephistopheles Janx]

Originally Posted by Monticore

Had zero direct flight options to KC last x mas even Toronto had a stop in Detroit . Had to drive 4 hours to get to the airport , this year going to Vegas flight is much cheaper and more convenient. Around 850frlying out soo Michigan vs 350 flying out of Sudbury (1hr away)

Oh shit... are you gonna catch a Blueberry Bulldogs game?

Or is it the Subury Goji Berry Goldendoodles?

Or the Sudbury Nectarine Neapolitan Mastiffs?

[scho63]

Originally Posted by Sassy Squatch

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

So I guess it's not really big is it.

[DaFace]

Originally Posted by Sassy Squatch

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

I've actually seen a Southwest itinerary here and there that connects through MCI. Their network is weird though. They have some major hubs, but they're open to using just about anywhere as a connection point. (I once connected through STL on Southwest as well.)

[Bearcat]

Originally Posted by scho63

So I guess it's not really big is it.

Every airport you mentioned is under "mega airports" and KC isn't in that category.