Rant: AT&T's billing Dept can lick my taint!

[chasedude]

Last month I got a new phone. Woohoo, my first Android. Anyways.. Old contract, extinct. New one much more expensive. Add on the $$ charge for an upgrade fee? Upgrade fee? Bullshit fee to me, damn shysters.

So I've been curious how huge this rape will be. I check my online account today and it shows a new balance. Wowsers, double my last bill. I go to look for my in invoice to explain these charges so I can make sure everything is correct, it's not there.

I call support, there is an invoice but it's not available for me to see. The Tech can see it on his system. So I ask why I'm not seeing it online? I get told it could be up to a week sometimes before I will get it. WTF? In this digital world we live vicariously through, what reasoning can explain this? Snail mail outruns this one.

I think the balance and invoice should be posted at the same time. This is ridiculous accounting practices! You're asking me for money? Well you better be backing it up NOW, not a week later.

Kiss my ass AT&T

/rant

[Dartgod]

Q

[Garcia Bronco]

Originally Posted by chasedude

Last month I got a new phone. Woohoo, my first Android. Anyways.. Old contract, extinct. New one much more expensive. Add on the $$ charge for an upgrade fee? Upgrade fee? Bullshit fee to me, damn shysters.

So I've been curious how huge this rape will be. I check my online account today and it shows a new balance. Wowsers, double my last bill. I go to look for my in invoice to explain these charges so I can make sure everything is correct, it's not there.

I call support, there is an invoice but it's not available for me to see. The Tech can see it on his system. So I ask why I'm not seeing it online? I get told it could be up to a week sometimes before I will get it. WTF? In this digital world we live vicariously through, what reasoning can explain this? Snail mail outruns this one.

I think the balance and invoice should be posted at the same time. This is ridiculous accounting practices! You're asking me for money? Well you better be backing it up NOW, not a week later.

Kiss my ass AT&T

/rant

Honestly...it could be a shitty backend AS400 that does batch jobs once or twice a week.

[Stewie]

Cricket is my cell phone provider. I left those other companies behind because of this sort of BS.

[chasedude]

Originally Posted by Dartgod

Q

Assraped from AT&T will never be Q'd enough

[Munson]

Should've gone with Verizon or Sprint.

[Demonpenz]

They will wave the upgrade fee if you bitch enough.

[chasedude]

Originally Posted by Garcia Bronco

Honestly...it could be a shitty backend AS400 that does batch jobs once or twice a week.

There's probably still COBOL programmers on the payroll too.

The whole lot of them can all go die in a fire.

[KCUnited]

Don't let them cell you short.

[chasedude]

Originally Posted by Munson

Should've gone with Verizon or Sprint.

AT&T has been fine for me up to this point. Last contract I was under, never a problem.

This invoice bullshit chapped my hide.

[Frazod]

They all suck, and decent customer service is as dead as 8-tracks. I hated Verizon, I hated Sprint, and now I hate AT&T. Cell phone doesn't work worth a crap in downtown Chicago, and at home I'm stuck with ****ing DSL and my internet goes out every time I get a ****ing phone call. Only alternative is to go back to Comcast, which has customer service so bad it makes the rest of them look caring and attentive.

[Bump]

ya, I'm considering dropping my cell altogether because of the ridiculous rates and fees and go back to ancient times of owning a lan line, only. It would also be nice to not have to be available 24/7

[morphius]

I think the big 3 all have a nice feature that when you upgrade your phone (free or otherwise) you get the honor of paying them $35 for it. I see a lot more jumping between companies in the near future.

[listopencil]

Originally Posted by frazod

They all suck, and decent customer service is as dead as 8-tracks. I hated Verizon, I hated Sprint, and now I hate AT&T. Cell phone doesn't work worth a crap in downtown Chicago, and at home I'm stuck with ****ing DSL and my internet goes out every time I get a ****ing phone call. Only alternative is to go back to Comcast, which has customer service so bad it makes the rest of them look caring and attentive.

Have you tried replacing the inline filter at the jack?

[Frazod]

Originally Posted by listopencil

Have you tried replacing the inline filter at the jack?

They all have filters. I don't know what the problem is. I don't get many calls on the land line - basically just marketing calls from companies I have accounts with. I don't give my home number to anybody else. I keep hoping they'll eventually offer true high speed service at some point, but it's still not available in my neighborhood EXCEPT through Comcast, and I'd sooner root for Denver and Kansas than use those pricks again.