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Old 10-06-2016, 01:32 PM  
Mosbonian Mosbonian is offline
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Anyone ever have an issue with Comcast?
The fun part about having a couple of days at home and waiting out a hurricane is that you get free time to think about little things that annoy you.

The bug for me right now is with Comcast....I won't bore everyone with the TLDR details....Just suffice to say I have been waiting 2 weeks for my installation. Now I have been pushed back an additional week....I am at the point where I am about to cancel the installation and check out DirecTV and AT&T Uverse.

Anyone ever have issues like this with Comcast?
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Old 10-06-2016, 01:41 PM   #2
KCUnited KCUnited is offline
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They showed up for my install the day BEFORE my closing date. I'm like, "of course we're not there, we don't ****ing own the place yet." So they had to push it back which royally ****ed me because I work from a home office via the internet, so I had to burn a bunch of extra pto waiting for them.

And that was just the beginning...
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Old 10-06-2016, 01:41 PM   #3
BigBeauford BigBeauford is offline
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After reading countless message boards, Comcast sounds worse than the bubonic plague.
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Old 10-06-2016, 01:45 PM   #4
Mosbonian Mosbonian is offline
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Originally Posted by KCUnited View Post
They showed up for my install the day BEFORE my closing date. I'm like, "of course we're not there, we don't ****ing own the place yet." So they had to push it back which royally ****ed me because I work from a home office via the internet, so I had to burn a bunch of extra pto waiting for them.

And that was just the beginning...
My irritation is at the level where I have been told that I should file a complaint with the licensing body in my local county along with filing a complaint with the FCC. Neither of those will probably get what I really want....my Internet up and working!!!!
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Old 10-06-2016, 01:47 PM   #5
KCUnited KCUnited is offline
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Originally Posted by Mosbonian View Post
My irritation is at the level where I have been told that I should file a complaint with the licensing body in my local county along with filing a complaint with the FCC. Neither of those will probably get what I really want....my Internet up and working!!!!
That's their business model, operate at a level that is so frustrating and time consuming to do anything about, so you just take it.
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Old 10-06-2016, 01:53 PM   #6
ToxSocks ToxSocks is offline
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Cable companies are just the worst. I haven't had to deal with Comcast, but their evil twin brother Cox is just as bad.

I had a lovely conversation with Cox about the difference between a Residential account vs a Business account....absolutely ****ing insane...seems like grounds for a class action lawsuit.

Check this out:

My business account internet (that my co-worker set up) features 5mbps download, 1mbps upload speed. Cost: $55 a month. $55 a month for one of the slowest internet packages in the modern era.

My residential account? 128mbps download speed (cant remember the upload speed) for $59 a month.

So i ask the rep why the disparity in speeds considering the cost?

"Because the business account has a free Static IP".

So i ask, "Ok, how much is a static IP normally?"

"$5"

.........

**** YOU COX taking advantage of small business owners....
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Old 10-06-2016, 01:54 PM   #7
DaFace DaFace is offline
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They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
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Old 10-06-2016, 02:02 PM   #8
Mosbonian Mosbonian is offline
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Originally Posted by Detoxing View Post
Cable companies are just the worst. I haven't had to deal with Comcast, but their evil twin brother Cox is just as bad.

I had a lovely conversation with Cox about the difference between a Residential account vs a Business account....absolutely ****ing insane...seems like grounds for a class action lawsuit.

Check this out:

My business account internet (that my co-worker set up) features 5mbps download, 1mbps upload speed. Cost: $55 a month. $55 a month for one of the slowest internet packages in the modern era.

My residential account? 128mbps download speed (cant remember the upload speed) for $59 a month.

So i ask the rep why the disparity in speeds considering the cost?

"Because the business account has a free Static IP".

So i ask, "Ok, how much is a static IP normally?"

"$5"

.........

**** YOU COX taking advantage of small business owners....
Wow....just wow.
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Old 10-06-2016, 02:06 PM   #9
Mosbonian Mosbonian is offline
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Originally Posted by DaFace View Post
They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
I actually got a call once when I was living in apartment in Indy from someone who wanted to get Comcast customers to join a class action lawsuit. I wasn't having issues back then so I said no thanks.

Now I wish I had.
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Old 10-06-2016, 02:14 PM   #10
Randallflagg Randallflagg is offline
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I had Comcast for several years (started out as Jones Intercable) and FINALLY, after they screwed up my bill some 10 times, customer service was absolutely ATROCIOUS we gave up on them and went with Direct TV. Ben happy - for the most part since. Sure, we go through the annual "Sunday NFL Ticket" process - and this year we had to actually discontinue service - but the next day, they contacted us and gave us several great deals - NFL Sunday MAX, Lowered the bill by $50 a month and gave us a $200 Visa gift card. Say what you will about DirecTV, but they have been relatively easy to work with. I will NEVER go back to cable.
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Old 10-06-2016, 02:15 PM   #11
ToxSocks ToxSocks is offline
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Originally Posted by BiStateNo View Post
I had Comcast for several years (started out as Jones Intercable) and FINALLY, after they screwed up my bill some 10 times, customer service was absolutely ATROCIOUS we gave up on them and went with Direct TV. Ben happy - for the most part since. Sure, we go through the annual "Sunday NFL Ticket" process - and this year we had to actually discontinue service - but the next day, they contacted us and gave us several great deals - NFL Sunday MAX, Lowered the bill by $50 a month and gave us a $200 Visa gift card. Say what you will about DirecTV, but they have been relatively easy to work with. I will NEVER go back to cable.
DirecTV is like....the best company in the history of the world when compared to either Cox or Comcast. The difference in customer service is night and day.
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Old 10-06-2016, 02:23 PM   #12
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I engineered for a mid-west based triple play provider for a few years. The amount of corners they would cut on the network was mind-blowing. Most of the 10Gb rings we designed to back-haul all the voice & video was over-subscribed by about 500%. There were constant trouble tickets & complaints open from customers, and they would do nothing for months to save money. I engineer now for a tier-1 ISP, and they still cut corners if it saves a huge amount of budget. It's hilarious.
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Old 10-06-2016, 02:25 PM   #13
displacedinMN displacedinMN is offline
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Originally Posted by DaFace View Post
They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
I think also the correct question is "who hasn't had a problem with comcast"

I am just a new comcast customer and have been ok for 4 months. Short time. But I only do Internet and Security only. TV is with DTV for Sundae ticket. But their picture is clearer than anything I have seen from local comcast customers.

Someday I will have issues. Most likely at re-up time. They will sock me after the promotions are over.
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Old 10-06-2016, 02:37 PM   #14
BWillie BWillie is offline
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Originally Posted by BigBeauford View Post
After reading countless message boards, Comcast sounds worse than the bubonic plague.
True but compared to Time Warner, Comcast has a much better product, faster internet, and almost half as much.
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Old 10-06-2016, 02:38 PM   #15
Mosbonian Mosbonian is offline
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I think also the correct question is "who hasn't had a problem with comcast"

I am just a new comcast customer and have been ok for 4 months. Short time. But I only do Internet and Security only. TV is with DTV for Sundae ticket. But their picture is clearer than anything I have seen from local comcast customers.

Someday I will have issues. Most likely at re-up time. They will sock me after the promotions are over.
I am seriously thinking of doing what you are doing if they cannot get their act together. I will give them my Internet business and go back to DirecTV which I had while I was in Kentucky.
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