Poop Rant: AT&T's billing Dept can lick my taint!

**chasedude** · 05-02-2012, 12:40 PM

Last month I got a new phone. Woohoo, my first Android. Anyways.. Old contract, extinct. New one much more expensive. Add on the $$ charge for an upgrade fee? Upgrade fee? Bullshit fee to me, damn shysters.

So I've been curious how huge this rape will be. I check my online account today and it shows a new balance. Wowsers, double my last bill. I go to look for my in invoice to explain these charges so I can make sure everything is correct, it's not there.

I call support, there is an invoice but it's not available for me to see. The Tech can see it on his system. So I ask why I'm not seeing it online? I get told it could be up to a week sometimes before I will get it. WTF? In this digital world we live vicariously through, what reasoning can explain this? Snail mail outruns this one.

I think the balance and invoice should be posted at the same time. This is ridiculous accounting practices! You're asking me for money? Well you better be backing it up NOW, not a week later.

Kiss my ass AT&T

/rant

**Dartgod** · 05-02-2012, 12:41 PM

**chasedude** · 05-02-2012, 12:52 PM

Quote:

Originally Posted by Dartgod

Q

Assraped from AT&T will never be Q'd enough

Just Passin' By · 05-02-2012, 03:18 PM

Quote:

Originally Posted by chasedude

Assraped from AT&T will never be Q'd enough

Did you go from an old-style phone to the smart phone? If so, the data plan alone will be a big price hike (minimum $40 extra around here), and that seems pretty standard.

**chasedude** · 05-02-2012, 03:40 PM

Quote:

Originally Posted by Just Passin' By

Did you go from an old-style phone to the smart phone? If so, the data plan alone will be a big price hike (minimum $40 extra around here), and that seems pretty standard.

Yeah I went from a voice/text phone to a smartphone, $20 monthly increase.

**007** · 05-02-2012, 03:42 PM

Quote:

Originally Posted by chasedude

Yeah I went from a voice/text phone to a smartphone, $20 monthly increase.

That is one thing I will never do with a cell phone. I will never take on a $70+ bill for a single phone.

Garcia Bronco · 05-02-2012, 12:41 PM

Quote:

Originally Posted by chasedude

Last month I got a new phone. Woohoo, my first Android. Anyways.. Old contract, extinct. New one much more expensive. Add on the $$ charge for an upgrade fee? Upgrade fee? Bullshit fee to me, damn shysters.

So I've been curious how huge this rape will be. I check my online account today and it shows a new balance. Wowsers, double my last bill. I go to look for my in invoice to explain these charges so I can make sure everything is correct, it's not there.

I call support, there is an invoice but it's not available for me to see. The Tech can see it on his system. So I ask why I'm not seeing it online? I get told it could be up to a week sometimes before I will get it. WTF? In this digital world we live vicariously through, what reasoning can explain this? Snail mail outruns this one.

I think the balance and invoice should be posted at the same time. This is ridiculous accounting practices! You're asking me for money? Well you better be backing it up NOW, not a week later.

Kiss my ass AT&T

/rant

Honestly...it could be a shitty backend AS400 that does batch jobs once or twice a week.

**chasedude** · 05-02-2012, 12:56 PM

Quote:

Originally Posted by Garcia Bronco

Honestly...it could be a shitty backend AS400 that does batch jobs once or twice a week.

There's probably still COBOL programmers on the payroll too.

The whole lot of them can all go die in a fire.

KCUnited · 05-02-2012, 12:57 PM

Don't let them cell you short.

Stewie · 05-02-2012, 12:43 PM

Cricket is my cell phone provider. I left those other companies behind because of this sort of BS.

**Munson** · 05-02-2012, 12:53 PM

Should've gone with Verizon or Sprint.

**chasedude** · 05-02-2012, 12:59 PM

Quote:

Originally Posted by Munson

Should've gone with Verizon or Sprint.

AT&T has been fine for me up to this point. Last contract I was under, never a problem.

This invoice bullshit chapped my hide.

Demonpenz · 05-02-2012, 12:55 PM

They will wave the upgrade fee if you bitch enough.

Frazod · 05-02-2012, 01:03 PM

They all suck, and decent customer service is as dead as 8-tracks. I hated Verizon, I hated Sprint, and now I hate AT&T. Cell phone doesn't work worth a crap in downtown Chicago, and at home I'm stuck with ****ing DSL and my internet goes out every time I get a ****ing phone call. Only alternative is to go back to Comcast, which has customer service so bad it makes the rest of them look caring and attentive.

listopencil · 05-02-2012, 03:00 PM

Quote:

Originally Posted by frazod

They all suck, and decent customer service is as dead as 8-tracks. I hated Verizon, I hated Sprint, and now I hate AT&T. Cell phone doesn't work worth a crap in downtown Chicago, and at home I'm stuck with ****ing DSL and my internet goes out every time I get a ****ing phone call. Only alternative is to go back to Comcast, which has customer service so bad it makes the rest of them look caring and attentive.

Have you tried replacing the inline filter at the jack?

05-02-2012, 12:40 PM	Topic Starter
chasedude Supporter Join Date: Sep 2005 Location: St. Joe Casino cash: $9994900	Rant: AT&T's billing Dept can lick my taint! Last month I got a new phone. Woohoo, my first Android. Anyways.. Old contract, extinct. New one much more expensive. Add on the $$ charge for an upgrade fee? Upgrade fee? Bullshit fee to me, damn shysters. So I've been curious how huge this rape will be. I check my online account today and it shows a new balance. Wowsers, double my last bill. I go to look for my in invoice to explain these charges so I can make sure everything is correct, it's not there. I call support, there is an invoice but it's not available for me to see. The Tech can see it on his system. So I ask why I'm not seeing it online? I get told it could be up to a week sometimes before I will get it. WTF? In this digital world we live vicariously through, what reasoning can explain this? Snail mail outruns this one. I think the balance and invoice should be posted at the same time. This is ridiculous accounting practices! You're asking me for money? Well you better be backing it up NOW, not a week later. Kiss my ass AT&T /rant
Posts: 36,287

05-02-2012, 12:41 PM	#2
Dartgod Wasted away again... Join Date: Aug 2000 Location: in Margaritaville Casino cash: $3830000	Q __________________ If you shed a tear for me, please make it a tear of joy. -Joe Tracy (Nzoner) . .
Posts: 52,169

05-02-2012, 12:57 PM	#9
KCUnited Cheat Death Join Date: Nov 2007 Location: Land of Drincoln Casino cash: $-1371756	Don't let them cell you short.
Posts: 36,833

05-02-2012, 12:43 PM	#10
Stewie MVP Join Date: Oct 2006 Location: West of the Equator Casino cash: $-1570099	Cricket is my cell phone provider. I left those other companies behind because of this sort of BS.
Posts: 13,821

05-02-2012, 12:53 PM	#11
Munson Roy E. Join Date: Sep 2005 Location: Olathe, KS Casino cash: $8419646	Should've gone with Verizon or Sprint.
Posts: 23,384

05-02-2012, 12:55 PM	#13
Demonpenz Woman should only make babies Join Date: Nov 2003 Location: Apartment "G UNIT!" Casino cash: $-173864	They will wave the upgrade fee if you bitch enough. __________________
Posts: 54,931

05-02-2012, 01:03 PM	#14
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-536615	They all suck, and decent customer service is as dead as 8-tracks. I hated Verizon, I hated Sprint, and now I hate AT&T. Cell phone doesn't work worth a crap in downtown Chicago, and at home I'm stuck with **ing DSL and my internet goes out every time I get a **ing phone call. Only alternative is to go back to Comcast, which has customer service so bad it makes the rest of them look caring and attentive.
Posts: 121,701