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Old 10-06-2016, 01:32 PM   Topic Starter
Mosbonian Mosbonian is offline
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Anyone ever have an issue with Comcast?
The fun part about having a couple of days at home and waiting out a hurricane is that you get free time to think about little things that annoy you.

The bug for me right now is with Comcast....I won't bore everyone with the TLDR details....Just suffice to say I have been waiting 2 weeks for my installation. Now I have been pushed back an additional week....I am at the point where I am about to cancel the installation and check out DirecTV and AT&T Uverse.

Anyone ever have issues like this with Comcast?
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Old 10-06-2016, 01:41 PM   #2
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They showed up for my install the day BEFORE my closing date. I'm like, "of course we're not there, we don't ****ing own the place yet." So they had to push it back which royally ****ed me because I work from a home office via the internet, so I had to burn a bunch of extra pto waiting for them.

And that was just the beginning...
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Old 10-06-2016, 01:45 PM   #3
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They showed up for my install the day BEFORE my closing date. I'm like, "of course we're not there, we don't ****ing own the place yet." So they had to push it back which royally ****ed me because I work from a home office via the internet, so I had to burn a bunch of extra pto waiting for them.

And that was just the beginning...
My irritation is at the level where I have been told that I should file a complaint with the licensing body in my local county along with filing a complaint with the FCC. Neither of those will probably get what I really want....my Internet up and working!!!!
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Old 10-06-2016, 01:47 PM   #4
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Originally Posted by Mosbonian View Post
My irritation is at the level where I have been told that I should file a complaint with the licensing body in my local county along with filing a complaint with the FCC. Neither of those will probably get what I really want....my Internet up and working!!!!
That's their business model, operate at a level that is so frustrating and time consuming to do anything about, so you just take it.
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Old 10-06-2016, 01:41 PM   #5
BigBeauford BigBeauford is offline
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After reading countless message boards, Comcast sounds worse than the bubonic plague.
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Old 10-06-2016, 02:37 PM   #6
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Originally Posted by BigBeauford View Post
After reading countless message boards, Comcast sounds worse than the bubonic plague.
True but compared to Time Warner, Comcast has a much better product, faster internet, and almost half as much.
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Old 10-06-2016, 02:43 PM   #7
Mosbonian Mosbonian is offline
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True but compared to Time Warner, Comcast has a much better product, faster internet, and almost half as much.
See....I would disagree with this. I had Time Warner Internet for 7 years and was pleased with it. The price I was paying for the Triple play package for the Comcast package they have yet to install but are billing me for is about the same price as the Triple Play package I had with Time Warner.
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Old 10-06-2016, 07:26 PM   #8
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Originally Posted by Mosbonian View Post
See....I would disagree with this. I had Time Warner Internet for 7 years and was pleased with it. The price I was paying for the Triple play package for the Comcast package they have yet to install but are billing me for is about the same price as the Triple Play package I had with Time Warner.
Two of the houses I own I have Time Warner and Comcast. I have the exact same TV + Internet + sports package.

Comcast's internet is not only 70% faster, but it costs $110 a month compared to $173 with Time Warner. Olathe and Shawnee area.
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Old 10-06-2016, 08:29 PM   #9
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Originally Posted by BWillie View Post
Two of the houses I own I have Time Warner and Comcast. I have the exact same TV + Internet + sports package.

Comcast's internet is not only 70% faster, but it costs $110 a month compared to $173 with Time Warner. Olathe and Shawnee area.
It's all market specific. Here I get 200+ Mb/s for $60 through Time Warner. I can't complain.
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Old 10-06-2016, 01:53 PM   #10
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Cable companies are just the worst. I haven't had to deal with Comcast, but their evil twin brother Cox is just as bad.

I had a lovely conversation with Cox about the difference between a Residential account vs a Business account....absolutely ****ing insane...seems like grounds for a class action lawsuit.

Check this out:

My business account internet (that my co-worker set up) features 5mbps download, 1mbps upload speed. Cost: $55 a month. $55 a month for one of the slowest internet packages in the modern era.

My residential account? 128mbps download speed (cant remember the upload speed) for $59 a month.

So i ask the rep why the disparity in speeds considering the cost?

"Because the business account has a free Static IP".

So i ask, "Ok, how much is a static IP normally?"

"$5"

.........

**** YOU COX taking advantage of small business owners....
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Old 10-06-2016, 02:02 PM   #11
Mosbonian Mosbonian is offline
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Originally Posted by Detoxing View Post
Cable companies are just the worst. I haven't had to deal with Comcast, but their evil twin brother Cox is just as bad.

I had a lovely conversation with Cox about the difference between a Residential account vs a Business account....absolutely ****ing insane...seems like grounds for a class action lawsuit.

Check this out:

My business account internet (that my co-worker set up) features 5mbps download, 1mbps upload speed. Cost: $55 a month. $55 a month for one of the slowest internet packages in the modern era.

My residential account? 128mbps download speed (cant remember the upload speed) for $59 a month.

So i ask the rep why the disparity in speeds considering the cost?

"Because the business account has a free Static IP".

So i ask, "Ok, how much is a static IP normally?"

"$5"

.........

**** YOU COX taking advantage of small business owners....
Wow....just wow.
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Old 10-06-2016, 01:54 PM   #12
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They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
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Old 10-06-2016, 02:06 PM   #13
Mosbonian Mosbonian is offline
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They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
I actually got a call once when I was living in apartment in Indy from someone who wanted to get Comcast customers to join a class action lawsuit. I wasn't having issues back then so I said no thanks.

Now I wish I had.
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Old 10-06-2016, 02:25 PM   #14
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They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."
I think also the correct question is "who hasn't had a problem with comcast"

I am just a new comcast customer and have been ok for 4 months. Short time. But I only do Internet and Security only. TV is with DTV for Sundae ticket. But their picture is clearer than anything I have seen from local comcast customers.

Someday I will have issues. Most likely at re-up time. They will sock me after the promotions are over.
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Old 10-06-2016, 02:38 PM   #15
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I think also the correct question is "who hasn't had a problem with comcast"

I am just a new comcast customer and have been ok for 4 months. Short time. But I only do Internet and Security only. TV is with DTV for Sundae ticket. But their picture is clearer than anything I have seen from local comcast customers.

Someday I will have issues. Most likely at re-up time. They will sock me after the promotions are over.
I am seriously thinking of doing what you are doing if they cannot get their act together. I will give them my Internet business and go back to DirecTV which I had while I was in Kentucky.
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