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Old 07-13-2012, 03:11 PM  
Mr. Laz Mr. Laz is offline
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Directv refund credit after paying for HD DVR upgrade
there was another thread about a guy paying for upgrading to HD on directv and getting locked into a 2-year deal.

I had something similar so i called directv today:

1. when recording asked for "why are you calling .." hit zero on phone key about of times and trigger it to go to human being

2. immediate ask for customer retention

3. Be nice and polite, but firm ... talk about how you've been a customer for a long time and just want whats fair etc,etc

4. Directv is current running a promotion 'FOR EXISTING CUSTOMERS" called a loyalty customer free upgrade to HD, free installation. Save $199 dollars.

5. currently the top 3 directv packages include free NFL sunday ticket. So if you have one of the top 3 type packages you can also bring up how you should get free sunday ticket. EXTRA Choice package and above, i think.

Anyway ... i just got a 400 dollar credit to my account for the 2 HD DVR's i paid for and got sunday ticket add to my account for free.

If you paid for HD installation or Dish i would add that in too.

If you have a Tivo brand DVR you also don't get full access to On Demand and Cinema shows. There is a 10 dollar extra service charge for Tivo ... so you are actually paying more, but getting less. You can throw that onto the fire of your customer service issues and have them note that to the higher ups.

just fyi and good luck
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Old 07-13-2012, 03:18 PM   #2
jiveturkey jiveturkey is offline
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I'm waiting for the HDDVR before I make my next move with them. It records 5 shows at once.
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Old 07-13-2012, 03:40 PM   #3
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I'll throw this in here.

Maybe I'm wrong....but isn't NFL Sunday Ticket supposed to be $200 now? I got a card in the mail saying that because I was such a long standing customer....I got the sale price of $299.99. I wanted to make sure before I called in and bitched.
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Old 07-13-2012, 03:41 PM   #4
The Franchise The Franchise is offline
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Ahhh....just checked the website. The $299.95 is for NFL Sunday Ticket Max. The $199.95 doesn't allow you to watch it on tablets, laptops or phones....plus no Redzone or shortcuts.
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Old 07-13-2012, 03:42 PM   #5
vailpass vailpass is offline
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Originally Posted by Pestilence View Post
I'll throw this in here.

Maybe I'm wrong....but isn't NFL Sunday Ticket supposed to be $200 now? I got a card in the mail saying that because I was such a long standing customer....I got the sale price of $299.99. I wanted to make sure before I called in and bitched.
$197.00 is full price.
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Old 07-13-2012, 03:47 PM   #6
Mr. Laz Mr. Laz is offline
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Quote:
Originally Posted by Pestilence View Post
I'll throw this in here.

Maybe I'm wrong....but isn't NFL Sunday Ticket supposed to be $200 now? I got a card in the mail saying that because I was such a long standing customer....I got the sale price of $299.99. I wanted to make sure before I called in and bitched.
i just know that it is being listed as FREE with certain packages right now on their website.

Might be only for the 1st year???

Anyway, i must of got a nice customer retention person because i got the account credit and free NFL Sunday Ticket.

I didn't even bring up leaving or wasn't mean at all.

Just took more of a 'sad, i thought my relationship with directv was better than this' tone and she gave me everything i asked for.
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Old 07-13-2012, 04:06 PM   #7
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Originally Posted by jiveturkey View Post
I'm waiting for the HDDVR before I make my next move with them. It records 5 shows at once.
more info on this??
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Old 07-13-2012, 04:08 PM   #8
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Originally Posted by jiveturkey View Post
I'm waiting for the HDDVR before I make my next move with them. It records 5 shows at once.
I have an HDDVR right now.....and it only records 2 shows at once. Are they coming out with an expanded one?
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Old 07-13-2012, 04:30 PM   #9
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That hr34 is awesome.

5 tuners.

You can run that receiver and 3 other tuners off one swm lnb.

Tmk new customers have to pay 100 bucks though and existing customers pay more
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Old 07-13-2012, 04:30 PM   #10
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lol, did all this, i beena customer since 1998 and i got 30 off. She goes, im sorry thats all i can do for you right now! I never have luck when i call. If i ask a female to do it, they get hooked up, me? never lol
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Old 07-13-2012, 04:31 PM   #11
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It's pretty big, though. And a lot heavier than the hr24s that only have 2 tuners
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Old 07-13-2012, 05:17 PM   #12
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I Called and complained about my daughter not being able to watch the "Fresh Beat Band" and they gave me stars and showtime for a year and a $60 credit and the Nfl package for $10 over 4 months.

Love me some Directv.

They need to get Viacom back though, kid hates Disney Channel at 2 years old.
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Old 07-13-2012, 05:48 PM   #13
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I Called and complained about my daughter not being able to watch the "Fresh Beat Band" and they gave me stars and showtime for a year and a $60 credit and the Nfl package for $10 over 4 months.

Love me some Directv.

They need to get Viacom back though, kid hates Disney Channel at 2 years old.
Direct tv will be adding Disney Jr soon, so maybe they will like that. I know they posted about that on their FB yesterday.
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Old 07-13-2012, 06:22 PM   #14
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Called and got a free HD DVR receiver, 2 months of all the movie channels, and red zone and some credits.
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Old 07-13-2012, 07:23 PM   #15
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I called them and they said they will get the channels back "it's just a matter of time." and that don't worry, they took off 30 cents a day already for the missing channels.
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