Quote:
Originally Posted by DaneMcCloud
Thanks, Bro.
Actually Dude, I'm totally mellow in person. The roofers couldn't believe how nice I was about the whole thing. I learned a long, long time ago that getting mad doesn't accomplish anything, especially in regards to contractors. I've found that the nicer I treat them (even with screw-ups), the more likely they are to bend over backwards for me. The roofer pulled out his checkbook and compensated me for a new ceiling fan. He also sent over a contractor to repair the ceiling (and it came out great).
The roofer I hired was originally from Excelsior Springs, MO. I didn't find out until after we were chatting about the problems. Such a small world! |
I agree entirely with what you're saying. But, eventually, there's a breaking point.
Reminds me of a time I had to have some body work done on a car. Had to take the ****ing thing back 4 times. Prior to the last time, however, I had a chat with the owner of the dealership. Me: "At this point, I'm going to ask you point blank: Do you have someone here who is capable of doing the work and doing it correctly? Because at this point, the answer appears to be no, and I don't want to waste more time." And the work was done beautifully.
I can only imagine how aggravating it would be if this was happening at one's own house. Sounds like you did a great job of rolling with the punches.