Quote:
Originally Posted by mikeyis4dcats.
Sorry that happened.
Typically the shipper must file the claim for damaged shipments. Technically the recipient can with USPS, however they must get a copy of the receipt from the shipper. So that part should not be unexpected. You will file the claim and get reimbursed.
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Yep, you are exactly right. So Ebay immediately sided with the Buyer and closed the case. We sent the Buyer a message and she refused to even answer. Her description and photos were a complete fabrication. Most likely she didn't like the vase and broke it herself. Ebay pulled all the photos so we could not even prove damages and get a refund from USPS.
Just got off the phone with Ebay again- they emailed all the photos so we now have to file a claim with USPS. Buyers can say Anything and they get a full refund.
We are still out $16.95 for the shipping though.
