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I had Comcast for several years (started out as Jones Intercable) and FINALLY, after they screwed up my bill some 10 times, customer service was absolutely ATROCIOUS we gave up on them and went with Direct TV. Ben happy - for the most part since. Sure, we go through the annual "Sunday NFL Ticket" process - and this year we had to actually discontinue service - but the next day, they contacted us and gave us several great deals - NFL Sunday MAX, Lowered the bill by $50 a month and gave us a $200 Visa gift card. Say what you will about DirecTV, but they have been relatively easy to work with. I will NEVER go back to cable.
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