Quote:
Originally Posted by Detoxing
Awesome. I'm about to call them up today and get some parts ordered up for my customer in London.
|
It's worth noting that they weren't exactly prompt getting my part here. I waited about a month for them and that's only after being told 'it will ship next tuesday' for 2 consecutive Tuesdays.
I had read that people had less than stellar costumer service interactions with them. That wasn't really the case here - they weren't difficult. They were just slow. As I understand it, the built the part when I ordered it. I guess if you buy through someone like Summit, they already have the parts in the warehouse so its quicker. If you buy through the supplier, presumably they've sold their stock to folks like Summit so they have to make you one. The last 2 times I called it was in paint for the arm once and the next time the bushing was still in powder coating.