Anyone ever have an issue with Comcast?
 

The fun part about having a couple of days at home and waiting out a hurricane is that you get free time to think about little things that annoy you.

The bug for me right now is with Comcast....I won't bore everyone with the TLDR details....Just suffice to say I have been waiting 2 weeks for my installation. Now I have been pushed back an additional week....I am at the point where I am about to cancel the installation and check out DirecTV and AT&T Uverse.

Anyone ever have issues like this with Comcast?

They showed up for my install the day BEFORE my closing date. I'm like, "of course we're not there, we don't ****ing own the place yet." So they had to push it back which royally ****ed me because I work from a home office via the internet, so I had to burn a bunch of extra pto waiting for them.

And that was just the beginning...

After reading countless message boards, Comcast sounds worse than the bubonic plague.

My irritation is at the level where I have been told that I should file a complaint with the licensing body in my local county along with filing a complaint with the FCC. Neither of those will probably get what I really want....my Internet up and working!!!!

That's their business model, operate at a level that is so frustrating and time consuming to do anything about, so you just take it.

Cable companies are just the worst. I haven't had to deal with Comcast, but their evil twin brother Cox is just as bad.

I had a lovely conversation with Cox about the difference between a Residential account vs a Business account....absolutely ****ing insane...seems like grounds for a class action lawsuit.

Check this out:

My business account internet (that my co-worker set up) features 5mbps download, 1mbps upload speed. Cost: $55 a month. $55 a month for one of the slowest internet packages in the modern era.

My residential account? 128mbps download speed (cant remember the upload speed) for $59 a month.

So i ask the rep why the disparity in speeds considering the cost?

"Because the business account has a free Static IP".

So i ask, "Ok, how much is a static IP normally?"

"$5"

.........

**** YOU COX taking advantage of small business owners....

They have one of the lowest customer satisfaction ratings of any company in the U.S., so I think the answer to the thread title is a resounding "yes."

Wow....just wow.

I actually got a call once when I was living in apartment in Indy from someone who wanted to get Comcast customers to join a class action lawsuit. I wasn't having issues back then so I said no thanks.

Now I wish I had.

I had Comcast for several years (started out as Jones Intercable) and FINALLY, after they screwed up my bill some 10 times, customer service was absolutely ATROCIOUS we gave up on them and went with Direct TV. Ben happy - for the most part since. Sure, we go through the annual "Sunday NFL Ticket" process - and this year we had to actually discontinue service - but the next day, they contacted us and gave us several great deals - NFL Sunday MAX, Lowered the bill by $50 a month and gave us a $200 Visa gift card. Say what you will about DirecTV, but they have been relatively easy to work with. I will NEVER go back to cable.

DirecTV is like....the best company in the history of the world when compared to either Cox or Comcast. The difference in customer service is night and day.

I engineered for a mid-west based triple play provider for a few years. The amount of corners they would cut on the network was mind-blowing. Most of the 10Gb rings we designed to back-haul all the voice & video was over-subscribed by about 500%. There were constant trouble tickets & complaints open from customers, and they would do nothing for months to save money. I engineer now for a tier-1 ISP, and they still cut corners if it saves a huge amount of budget. It's hilarious.

I think also the correct question is "who hasn't had a problem with comcast"

I am just a new comcast customer and have been ok for 4 months. Short time. But I only do Internet and Security only. TV is with DTV for Sundae ticket. But their picture is clearer than anything I have seen from local comcast customers.

Someday I will have issues. Most likely at re-up time. They will sock me after the promotions are over.

True but compared to Time Warner, Comcast has a much better product, faster internet, and almost half as much.

I am seriously thinking of doing what you are doing if they cannot get their act together. I will give them my Internet business and go back to DirecTV which I had while I was in Kentucky.

See....I would disagree with this. I had Time Warner Internet for 7 years and was pleased with it. The price I was paying for the Triple play package for the Comcast package they have yet to install but are billing me for is about the same price as the Triple Play package I had with Time Warner.

You mean besides everything?

Just wait until you get it installed. Then the fun starts. I use them for internet only and have DirecTV for tv. The Comcast router or modem essentially blocks my smart tv and DTV receiver from connecting to the internet. I suspect it is because I use the tv to stream Netflix and the receiver to stream DTV on demand programs. Directv says it's a problem with the ISP and Comcast says it's a problem with my DTV receiver. Meanwhile I'm stuck without being able to use several devices. My alternative is 1.5 Mbps DSL.

"Has anyone ever had an issue with Comcast?"

That's like asking "Has anyone woken up with a boner?"

You can't get AT&T Uverse internet?

Two of the houses I own I have Time Warner and Comcast. I have the exact same TV + Internet + sports package.

Comcast's internet is not only 70% faster, but it costs $110 a month compared to $173 with Time Warner. Olathe and Shawnee area.

They just jacked up my monthly bill I got in the mail today by $30. I'm thinking about switching to Uverse and cutting my bill in half. My problem is the 2 year agreement, less channels and no NFL network. Anyone have AT&T? I had them for phone at one time and it was a nightmare when I cancelled.

I will just say our combo of Google Fiber $50+ $30 PlayStation Vue + Rabbit Ears has been incredible.

Cellphone users watched with dismay in recent years as unlimited data plans became nearly extinct, thanks to the growing demand for video. Now, many Twin Cities residents will see data caps coming to their internet service, too.

Comcast, in an e-mail to customers Thursday night, said it will place a limit on internet data use for its residential customers in Minnesota, starting Nov. 1.

The good news, for most customers, is that limit is high — 1 terabyte a month. Comcast says that’s enough for 600 hours of high-definition video or 12,000 hours of online gaming. Less than 1 percent of Comcast’s customers use that much in a month.

But that may not hold true for long. The American appetite for more internet data has been insatiable, with the newest data hog being 4K, or Ultra HD, video.

For serious online gamers or 4K video streamers, unlimited data is still available — for $50 more a month.

Otherwise, what happens if you go over 1 terabyte in a month? Comcast will charge you $10 for every 50 gigabytes over the limit, up to a maximum of $200.

Comcast said it’s rolling out new online tools for customers to track their data use.

The cable company has been testing data limits in some markets, mostly in the Southeast, since last year. Now it’s rolling them out to most of the rest of its U.S. markets.

The data caps don’t apply to Comcast’s business customers or to residential customers with Gigabit Pro or prepaid service plans.




SCORE!!!!!!!!!!

It's all market specific. Here I get 200+ Mb/s for $60 through Time Warner. I can't complain.

Well....here we are a week later and still no cable or internet!! Funny....Comcast just got hit with a $2M fine by the FCC and promised to clean up it's act but I don't see any of that with how they are dealing with me.

I have typed up a letter to the FCC Enforcement Chief whose name appeared in the article copying the local BBB and the local county government who I believe actually licenses Comcast to do business in our area. If my visit to the local store today isn't fruitful I will send it from my buddy's Internet connection down the road.

Probably won't fix anything but might make me feel better.

I've had Comcast for a while and never had any issues..

I wonder if it depends on the region...for me..I have several options but Comcast is the best that I have found., at least for internet

i have only had 1 problem with comcast in the last 3 years, but once i explained it to them it was all corrected. Outside of that, they give me killer deals. 100mb internet, tv with the sports package and free hbo for 128 bucks a month. Thats not bad at all. I was paying 118 for direct tv alone before this.

ROFL

Should have said- has anyone Not been ripped off by the criminals at Comcast?

I would never use their service ever again- they are horrible.

Their top scams include:

1. Charging huge amounts of money for equipment that customer turns in. "Sorry our records indicate you never returned your cable box."

2. Hyper billing- sending monthly notices out with only a week to pay-then adding late charges on your bill.

3, Telling customers they will remove over-charged items on your account-then not doing it. They then add more fees and taxes onto the charges you should have never been charged with in the first place.

4, Terrible customer service-especially when dealing with added charges and sudden increases in your monthly bill. See item 6.

5. Telling customers they will get a Free install-then billing large amounts a month later-claiming the Free install did not count toward your services.

6. Keeping customers on a merry-go- round with horrible customer service idiots and bad elevator music - hoping you will just get pissed and go ahead and pay the over charges on you account.

I am sure there are a lot more- this is just what they did to me.

This is the last option cable companies have to hold onto their monopoly with all the new options for streaming video. But as internet options begin to increase like video options already have, it will just drive people away from these crooks the second they have a chance. I'm curious to see what will happen to the companies that have stuck to this old model.

Maybe that's just me being optimistic. Living in Google Fiber country has drastically changed the landscape. And has proven that everything the cable companies have said for the last decade is a flat-out lie.

That's the problem dealing with a company that doesn't try to hide the fact that they don't give a flying F about their customers. I assume they give BBB complaints the finger, just pay the fines from the FCC and keep doing what they do.

Is this a "The Onion" story?

I feel like I already got that letter. It very excitedly told me how much data I could download and how it was an amazing amount of data that could meet every need of 99% of their customers. It implied that it was an expansion of service and in no way implied that it was actually imposing a limit, but my spidey sense was tingling and I assumed that it was actually a bad thing.

I've also getting these annoying things on my screen about upgrading my equipment. It'll just show a big block of text without warning in the middle of my football game. I finally hit the stupid thing to see what it was about, and got a "free upgrade" of my cable boxes. But I have to install them myself (which is a pain for my wall-mounted TV) and after ordering the instructions said that I have to send the old boxes back (presumably at my cost) "to avoid charges".

I really want to rid myself of every large corporation in my life.

Communistcast is the worst customer service you could ever possibly deal with.

I could write for an hour on why I hate those assholes. Let's just say it was all FUBAR the moment they came out to originally install my equip back in 2011 and the incident snowballed into a giant billing nightmare and putting me on the wrong plan, shipping me 3 different refurbished boxes because none of them worked and then tryin to charge me $70 each time they came to diagnose the problem..each time their box malfunctioned, it was not my connection or transmitter box outside. All connectivity readings read normal. After 3-4mo of just repeated billing, cable connection and other plan issues I called to drop them, and then came the brokerage of contract battle, had to speak with 4-5 different supervisors who claim I was gonna be charged more fees to drop a plan or service because it wasnt working due to company error. Each supervisor gave me the same manufacturered policy bs. Had to call back multiple times to follow up before anything was resolved. 2 different supervisors said they would call back 2-3 days, 1 week later I get a voicemail from not the supervisor I spoke with but from customer service wanting to know if I wanted a credit and upgrade of service. Called back passed spoke with another manager and said I wasn't hanging up til all resolved. The notes on my account from their dumbass customer service reps were minimal to none at all...each time having to explain it all over again. In the meantime I signed with Uverse and haven't had any problems, though I'm sure they have their problems too. But overall it was just a nightmare. Sprint used to be ****ing awful too.

And each refurbished box had like 5-6 work request stickers on it of when they were previously repaired. Evidently theres no such thing as a brand new box, theyre all recycled refurbished boxes that previously did not work at one point or at multiple points in its use.

Never had an issue with Comcast in the seven years I have had it between three residences. Only switched to U-verse at my old apartment because it was cheaper and they had Pac-12 network. Several problems with U-verse during that time period, like having your service totally out for almost 48 hours due to fiber cut, but the price was worth it.

At my new house I can get ATT internet but not U-verse instead they wanted to build me with Direct which doesn't have Pac-12 network so I went with Comcast which was cheaper and better speed on the internet.

This is somewhat similar to TWC. Despite billboards screaming “We’re better, we guarantee it!” and claims of upgraded equipment, all we got was the same old stuff that was always on the fritz.

They did offer us wonderful new equipment with extra features and tons of DVR space (essentially the ones DTV gives out standard), but that came with an extra fee, I think $10-15/month. That was on top of the fees for: HD box, DVR box, modem, router, etc. (When too many people started using their own routers, TWC "improved their technology" to combine it with the modem so you had no choice).

One reason we liked cable was because we could use a splitter to get use of extra TVs as long as we just wanted basic channels. Well apparently there was a “change” and suddenly you need a converter to do so, for the low-low price of $3/month per converter.

Comcast has the hands-down worst customer service in world history, up to and including Verizon, Bank of America, any surly minimum-wage Wal-Mart flunkie, the combined might of a thousand DMV's, the Capone Mafia, and the Golden Khanate of the Mongol Horde.

I got the run-around from them for, no kidding, over a year as I was trying to return their equipment to them after a move. One department said the other could take it, the other said they couldn't but a service could pick it up, that service turned out to be 600 miles away but a local branch could handle it, I waited in line at the local branch for them to say they couldn't, on and on and on. I finally mailed it back, at my expense and risk, to their supplied address, only to have it returned to sender. After that, I stopped trying; the box with their equipment in it is still in my basement, four years later.

They are seriously the worst.

I have not dealt with them, just time warner. Google has been great. Call, they answer and already know your name if you call from your listed number and ask how they can help. If there is a glitch or loss of quality they automatically credit your account. Some of the 3rd party contractors mess up, but that is expected.

Well...after another frustrating attempt at talking to someone at the store, Customer service for the 14th time and calling the Tech Service Manager 3 times I finally got fed up. Will be calling DirecTV today....if Uverse isn't available in my area I will settle for Comcast Internet only.

And I still am going to send my letter to the FCC just to have my complaint on record.

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I got that letter and of course I'm in the 1%.

Monday night I get this robo call from Comcast saying I need to send in my modem and swap it for a newer one, so that I can get all the features I'm currently paying for. WHAT? You're charging me for stuff I'm not even gettng? So I go to their website, to the web address they told me to go to, no page there. So I go to the home page, nothing about swapping out modems. So I click on customer service, get dumped into a service chatroom. Start by being number 35 in the cue. Wait 10 minutes for somebody to reply. Then Hadji comes on the line (writes like how Apu sounds from The Simpsons) and he makes me spend five or ten minutes making me prove who I am. Then he puts me on hold for another three or four minutes to check my modem. Hadji says "your modem's fine." So I ask them why are they bothering me with robo calls? "I don't know Mr. BFish, but I notice you don't have Xfinity Home Protection service. Would you like more information about adding it?" No Hadji, I don't need to have my time totally wasted, AND be upsold. What a bunch of Assholes.

I saw this video on Reddit this morning and someone posted all of the OSHA violations that the Comcast guys caused.

<blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">THANK YOU, <a href="https://twitter.com/comcastbusiness">@comcastbusiness</a>! We lost internet at our studio in Hour 4 this evening. The show will be heard in its entirety in our replays.</p>&mdash; Tom Leykis (@tomleykis) <a href="https://twitter.com/tomleykis/status/808876784452149249">December 14, 2016</a></blockquote> <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script>

I also despise the misleading Xfinity commercial where this guy gets on a stage in a public place, and they say "We're going to compare your current internet service to Xfinity, downloading a video file." Of course Xfinity is wildly faster, but they're comparing it to the guy's old service, which is DSL. Who the **** uses DSL any more? It was like an old dial up AOL account, OF COURSE modern internet is going to be faster. And idiots will lap this shit up like its a high tech breakthrough. Jesus tapdancing Christ..... I gotta have Xfinity!!!

I've had Comcast/Xfinity, Time Warner, Google Fiber and AT&T within the last year IN the Olathe and Shawnee area. Xfinity has the best product for the money IMO. However, horrid support. They did something about 2 or 3 years ago that made their service eons better and WAY more affordable.

Google Fiber is the best if you want to pay for it. Followed by Comcast, then AT&T and finally Time Warner.

I had Time Warner for the last 9 months up until yesterday. I paid for 300 mbps. I could sit right by the router and get only 20-40 mbps. Now I pay for AT&T for ONLY 45 mbps, and ACTUALLY get 45 mbps. Wirelss N or AC, don't matter. I would routinely get 120 mbps on Comcast even with the router 2 stories up in my house.

FOR the exact same service that uses 4-5 TVs, 2 DVRs, higher tier internet, cable packages including ESPNU, ESPN News, CBS Sports Network etc
Google Fiber $157
Direct TV & AT&T $115
Comcast $108
Time Warner $193

Why ANYONE would have Time Warner is beyond me. HORRIBLE pricing. Outdated equipment. However, they were the best customer service besides Google.

I'm paying $186.00 a month for Comcast, that's TV, internet and home phone. I really want to get something cheaper.